Question 1

If I order at 11am today when would it be delivered ?

Accepted Answer

It will be delivered the next business day.

Question 2

I made an error while activating my test kit. What can I do ?

Accepted Answer

No worries at all. Get in touch with our customer support and they will sort it out for you.

Question 3

Can I order multiple kits in the same purchase ?

Accepted Answer

Yes, absolutely. Our customer service agents will send you reference numbers to your email address.

Question 4

What do you mean by next business day delivery ?

Accepted Answer

We only dispatch on business days and deliver it the next business day.    So, if you order at 11am on tuesday, the kit will arrive on Wednesday.    If you order at 12:02 pm on Tuesday, the kit will be dispatched on Wednesday and arrive on Thursday.    If you order at 12:02pm on Friday, the kit will be dispatched on Monday and will arrive on Tuesday.

What tests do I need?

How to fill passenger locator form?

When should I take my test?

More FAQ's

How should I book the test kit?

Tests processed in UKAS Accredited Lab listed on GOV.UK

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